Privacy Policy for MasterClean
Effective Date: January 24, 2025
At MasterClean, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, interact with our services, or make a booking.
Information We Collect
•Personal Information: Includes your name, email address, phone number, and address when you contact us, book a service, or sign up for our newsletter.
•Payment Information: Securely collected when processing payments for services.
•Website Usage Information: Collected through cookies and similar technologies to improve your experience and track site performance.
How We Use Your Information
•To schedule and provide cleaning services.
•To process payments and send receipts.
•To send updates, promotional offers, or newsletters (only if you’ve opted in).
•To improve our website and services based on user behavior.
Sharing of Information
•MasterClean does not sell, rent, or share your personal information with third parties except when required to:
•Process payments (via secure third-party payment processors).
•Comply with legal obligations or protect our company.
Data Security
We implement strict security measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Cookies
Our website uses cookies to enhance your browsing experience. You may disable cookies in your browser settings, but this may limit your ability to use certain features.
Your Rights
You have the right to:
•Request access to your personal information.
•Request deletion of your information.
•Opt out of marketing communications.
To exercise these rights, please contact us at info@mastercleancarpet.com .
Changes to this Privacy Policy
We may update this Privacy Policy as needed. Please review it periodically for changes.
Terms and Conditions for MasterClean
Effective Date: January 24, 2025
1. Acceptance of Terms
By using our website or services, you agree to these Terms and Conditions.
2. Booking and Payment
•Bookings are confirmed upon receiving a confirmation email or text.
•Payment is due upon completion of services unless otherwise agreed.
•Cancellations or rescheduling must be made at least 24 hours in advance.
3. Services Provided
MasterClean provides carpet, tile, and upholstery cleaning. While we strive for the highest quality, certain stains, odors, or damages may not be fully removed.
4. Customer Responsibilities
•Ensure areas to be cleaned are accessible and free of obstacles.
•Inform our team of any pre-existing damage or specific concerns.
5. Liability
•MasterClean is not liable for pre-existing damage, discoloration, or wear and tear on carpets, tiles, or upholstery.
•While we use corner guards and protective measures, any damages must be reported immediately after service completion.
6. Intellectual Property
All content on the MasterClean website, including logos, text, and images, is the property of MasterClean and may not be used without written consent.
7. Governing Law
These Terms and Conditions are governed by the laws of the State of California.
8. Changes to Terms
MasterClean reserves the right to update these Terms and Conditions. Continued use of our services indicates acceptance of the updated terms.
Contact Us
For any questions regarding these Terms and Conditions, please contact us at info@mastercleancarpet.com or via our website at mastercleancarpet.com.